Return & Refund Policy
Effective Date: 17 April 2025
At Manaslu Cashmere, we take great pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- Items must be unused, unworn, and in the same condition that you received them.
- Items must have all original tags attached and be returned in the original packaging.
- Proof of purchase (order confirmation email or receipt) is required.
Non-returnable items include:
- Customized or personalized products
- Gift cards
2. How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and reason for return.
We will provide you with the return address and further instructions.
Please note:
- Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email.
If the return is approved:
- Your refund will be processed to your original method of payment within 7-10 business days.
Please remember:
- Shipping charges (if any) are non-refundable.
- If your return is not approved (due to condition, missing tags, etc.), we will contact you.
4. Exchanges
We do not offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us immediately at [email protected] with photos of the product and packaging.
- We will arrange a replacement or refund at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company—it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [Insert Support Email].
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Manaslu Cashmere
Email: [email protected]
Website: https://manaslucashmere.com/